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H Noss Proofreads privacy policy

H Noss Proofreads takes its data protection and privacy responsibilities seriously. Please read the following privacy policy to understand how we use and protect the information you provide to us.

H Noss Proofreads reserves the right to change the contents of this website, including this policy at any time, by posting such changes on the website. It is your responsibility to familiarise yourself with the conditions to ensure that you are aware of any changes.

Our contact details

Name: H Noss

E-mail: admin@hnossproofreads.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • your name
  • your email address
  • project details and any files you send
  • online identifiers through Google Analytics

We may also collect information about your usage of this website as you and others browse our website (see section below on “Cookies”).

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you by email for one of the following reasons:

  • to query services provided
  • to contract services
  • to give feedback on services
  • to follow up on queries.

We also receive online identifiers indirectly, from the following sources in the following scenarios:

  • Google Analytics – for marketing and analytical purposes (in tracking non-identifiable behaviour such as website visits and link clicks).

We use the information that you have given us in order to:

  • provide customer service and respond to queries
  • send information, including: confirmations, quotes, updates, administrative messages, and payment links
  • publish and highlight testimonials on our website with your direct consent
  • provide and deliver services which customers request through email.

We may share this information with HMRC in the case of auditing, or with the Information Commissioner’s Office in the case of investigation.

Non-personal information may be shared with advertisers, such as Google Analytics, in statistical format regarding visitors to our website, traffic patterns, and website usage.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting admin@hnossproofreads.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

Your personal information will not be shared with any third parties unless required by law, e.g., in supporting auditing records by HMRC.

Your personal information will also not be sold to third parties or used for marketing newsletters or emails.

How we store your personal information

Your information is securely stored.

We keep your personal information for a minimum of five years to comply with HMRC’s record-keeping requirements. This includes records of sales and any invoices.

All personal information is stored electronically in a password-protected computer within a password-protected, encrypted email. Back-ups of this information is stored in password-protected cloud storage.

Emails will be stored within a password-protected, encrypted email service for a maximum of six years before being automatically erased.

All project-related files are stored electronically in a password-protected external hard drive which is stored in a secure location within a locked cabinet.

Once payment has been received for a project, all files relating to that project will be removed from the external hard drive. No copies will be retained and your work will not be stored or shared.

Personal information will be disposed after the minimum five-year time period by deleting them from both computer and cloud storage.

If you withdraw your consent to hold any of your personal information, your information as above will be erased. This includes: records of name and contact information, project details and files, and emails. Records of prior payment will be retained in accordance to HMRC’s record-keeping requirements as above.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at admin@hnossproofreads.co.uk if you wish to make a request.

Cookies

Similar to other commercial websites, this website utilises a standard technology called ‘cookies’ and web server log files to collect information about how this website is used. A ‘cookie’ is a small piece of information sent from our website to your computer to help us to identify you quickly. The information we collect allows us to monitor website traffic and to personalise content of the website for you.

You can remove existing cookies from your device using your browser options, which are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. If you want to block future cookies from being placed on your device you can also change your browser settings to do this. If you choose to have your browser refuse cookies it is possible that some areas of this website will not function as effectively when viewed.

You can find out more about cookies, you can visit http://www.allaboutcookies.org/. 

[To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.]

If you have privacy concerns

If you have any concerns about our use of your personal information, you can contact us at admin@hnossproofreads.co.uk.

You can also contact the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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